Refund policy

 BeautyByAliyahPlanet Hairs — Refund Policy

Effective Date:[I09-08-2026]

At BeautyByAliyahPlanet Hairs, we are committed to providing our customers with quality hair products and excellent service. Please read our refund policy carefully before placing your order.

 1. No Refunds After Purchase

All hair sales are **final**. Once an order has been confirmed and payment has been made, we do not offer refunds due to a change of mind, wrong choice of product, or personal preference.

 2. Wrong or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact us within 24 hours of delivery. You may be required to provide clear photos or videos showing the issue.

If the issue is confirmed to be our error, we may offer a replacement or another suitable resolution.

 3. Returns & Exchanges

Returns or exchanges are only considered for items that were sent incorrectly or arrived damaged. The hair must be unused, unaltered, unwashed, and in its original condition and packaging.

Hair that has been worn, washed, cut, coloured, bleached, styled, or altered in any way will not be accepted for return or exchange.

4. Order Cancellation

Orders cannot be cancelled once they have been processed or dispatched. If you wish to cancel an order, please contact us as soon as possible after placing it. Cancellation requests are not guaranteed.

5. Delivery Issues

BeautyByAliyahPlanet Hairs is not responsible for delays caused by courier services, incorrect delivery information provided by the customer, or circumstances beyond our control.

Customers are responsible for providing accurate delivery details at checkout.

 6. Refund Processing

Where a refund is approved, the refund will be processed through the original payment method. Processing times may vary depending on the payment provider or bank.

### 7. Important Notice

By placing an order with BeautyByAliyahPlanet Hairs, you confirm that you have read, understood, and agreed to this refund policy.

For questions or concerns, please contact BeautyByAliyahPlanet Hairs through our official customer service channels.**